They told us that as soon as the countertops were installed, the warranty did not cover anything. First, apply a filler compound. I guess they should know ? We relied solely on the false adverting the company employed at the time of purchase, which was our fault. How Can You Save On Energy Bills In 2023? I agree that you were understanding but your hands are tied with your legal counsel. Guess thats changed with the bad economic times. Its likely that youll be able to find a great fit for your kitchen. We took away his CSI (Certified Silestone Installer ) number. I would not purchase again. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. But you do need to wipe often, especially with spills and stains. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. I see why the "25 year" warranty is not given until after you have already paid and install completed. The customer is always right -unless you buy from Stilestones! It is solf, velvety and perfect for your countertop. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. It is easy to clean and has high scratch, stain, and heat resistance. I remodeled my kitchen and installed Silestone ET. That high price extends to Silestone. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. They are claiming improper care or as a result of thermal shock. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Have you folks here used any sealers on matte/suede Silestone? Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. 4. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Like any surface, drop any heavy item on another item, and a crack or chip will happen. When spills happen, get rid of them immediately. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. From design ideas to hiring a contractor, we hope this blog They sent their rep in with various cleaners and still nothing was remedied. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. You can check out QuartzKitchenCountertopswebsite for even more information. Silestone is scratch resistant and scorch resistant. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. I purchased my countertops last year in march it has been just over a year and my countertop cracked. My direct telephone number is [protected] ext 109. Health concerns emerge. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Advantage: Granite Countertop. This will surely increase the credibility of your complaint. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? We had a local builder (Gran Canaria) quote numerous works to our home on the island. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Also, it looks whiter to me with the Suede. Consumers are mostly dissatisfied. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. It's ridiculous. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Cannot recommend Silestone! Tim, I have looked at Dekton. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Hmmwouldn't you think that the CSI means they are certified by Silestone. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Your email address will not be published. I wanted to comment on the complaints here. Not only does this take time and work but its an added expense. Thankfully, you can prevent this from happening. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. I received an entirely different pattern/style and it is extremely ugly! In most cases, regular wiping with water and soap is enough. The suede looked dull. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. I guess I was a Silestone customerdon't really know for sure anymore. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It's made by binding small pieces of quartz together in a hard resin. cracks and chips. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. As we mentioned, Silestone isnt porous like many other types of countertops. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. I wasn't a fan of suede Silestone until I saw it in a customer's home. Still, the company was not truthful about its product and warranty. I was happy with the pattern. Claim it and get a lot of features. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Im installing suede for the first time for a client and would love to get feedback. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. To do this best, size, color, and style preferences must be determined. I am planning to get Suede finish anyone using in heavy use kitchen areas ? I have never done anything to crack it. Share your photos and videos with others to prove the truth of your words. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. Silestone is more difficult to repair. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Remember Silestone warrants the material, not the install. Silestone countertops start with raw granite. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. When you choose your new countertop, making the right decision comes down to doing your research. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. It was gorgeous & felt. Immaculate front display area, being tidied twice by maintenance during our visit. Wall cladding with Silestone is not limited to bathrooms and kitchens. Silestone is Sleastonedon't buy from them or use their product. Hello. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Although some of the install was fine, the bar area was badly mismeasured. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. No space is too small or too big. The suede doesn't show fingerprints at all. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. This is apparently the second time Mr. Smith has put this company in a bad position. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Is it holding up okay ? This means if you place hot pans and pots on them, they will get damaged by heat. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. I have to decide between Suede and Polished. Silestone vs. granite cost is similar. No stains at all. To avoid stains, make it a habit to remove spills immediately they happen. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Your email address will not be published. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. Is this your company? It is possible, however, to permanently damage a Silestone surface. I think that was due primarily to the proximity of the installer in Houston, TX. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. I had a good experience with Silestone when I lived in TX. If not, it adds an extra step to your project. (301-251-8800; architecturestones.com) said that if anyone were to. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. I just saw a sample kitchen using the suede finish in Lagoon. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. I'd stear clear. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. It's matte, people. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. How can I clean my Silestone? I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. You might think solid stone countertops are heavy, but Silestone is more extreme. So it was very expensive for me. Required fields are marked *. Its made by binding small pieces of quartz together in a hard resin. No mauling by casual browsers. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Anyone interested? I think he or someone in his family was sick and 4. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Quartz is a man-made product that has a completely non-porous surface. Just hope Silestone will learn a valuable lesson. Time and time again, homeowners go through the same disappointment. Send someone to resolve this issue as soon as possible. It is soft, velvety and perfect for your countertop. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. This was according to Mr. Oehmsen the second time this CSI defrauded his company. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. It may not be able to fit every budget but there are more affordable options than many people realize. You can purchase slabs from big-box retailers. The claim was just denied after the silestone countertop cracked within 20 months of install. To repair it or replace it. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. If your company did not do it, which one did? Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. And for Silestone it's "Suede." The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. The edges of the Silestone surface is also customizable. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. Does anyone have experience with Silestone countertops in suede finish? I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. The idea is to play with different colors, textures, finishes and style to create visual interest. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. EASY FIX--find out who the manufacturer was for my Silestone. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Silestone surfaces therefore provide extra hygiene. I have polished Silestone Quartz counters and love itSo easy to clean. my questions yet. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. He was already on credit hold since he owed us over 100k. You may have enough support already if you had another heavy type of countertop. I am not looking at textural finish or little pockets of texture. Consult your Silestone distributor for specific warranty information related to your product. When considering Silestone versus granite this is an important distinction to remember. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Kitchen countertops fabrication and installation. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. High acidic content has been known to damage the quartz countertop surface. Were you successful in getting them to admit fault? They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. email me if interested please if interested. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. Thats why its so important to do your research and know the pros and cons of all your options. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. The basic edge is square with a slightly eased top edge. Long Story. I hope I hear from Mr. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Take care and good luck Mr. Oehmsen. In truth, natural stone introduces risk into your home: radon. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Thanks, . The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. This site uses Akismet to reduce spam. Your countertops have a big job to do. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Silestone does not need any water repellent or gloss enhancer. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Stain Resistant. Because I dont want it to get this worse. Silestone countertops work best in contemporary kitchens or open floor plan homes. Funny how some of you so-called pros call it "Matt" finish. Silestone's reputation is at stake. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. We called them and they came out to our home to measure and give us a price on countertops. I want a smooth suede matte finish. I met with the Clearstone rep in Dallas and his sample stone looks fine. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. We called Stone Systems right away and they sent a representative in early April, 2016. The volcano texture rustic yet smooth to the feel and appearance. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Oehmsen..I'm surprised he hasn't returned my call ;-). Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Silestone is easy to maintain. I tested a sample: put mustard, oil, wine, catsup, etc. This looks exactly like our issues. Check that the back of your surface is marked with the Cosentino and Silestone logos. Much is said about the type of home Silestone is best for. Heat Resistant. We ordered the countertops from the Home Depot on April 13, 2013. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. We do care about our name as well as our customers. I would like a bonded CSI company. When . In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. It's rougher and grabs everthing dirt and oil. The formats or sizes available depend on the Silestone treatment. This makes it very durable and scratch resistant Granite on the other hand must be sealed annually to be protected. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Unfortunately I do not know any further information about Mr. Smith. Features. With Silestone, you can eliminate that annual job. We called them and asked what the warranty actually covered. While they appear tough, they easily crack when you place a lot of weight on them. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. Disappointed is not a strong enough word for my feelings. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. We agreed. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Matte finished stones have issues of grabbing and holding on to dirt and oils. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The Silestone certified installer did an outstanding job. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Daily use and wear will not scratch Silestone. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. They pick out a sample of granite or another natural stone. I really don't blame Mr. Oehmsen--he is just doing his job. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Absolutely wrong. Click here to get notifications about new complaints of Silestone. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. Hi Rosie. As a result, Silestone comes in many colors, patterns, and arrangements. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Silestone does not emit radon gas as granite and other stone surfaces do. Aesthetically, both granite and quartz are nice to look out. Quartz is one of the hardest minerals in the world. Silestone until i saw it in a hard resin enough, it increases your risk for cancer remnant countertops agents. Builder ( Gran Canaria ) quote numerous works to our home on the nearest location of the problems their are! Repair kit to fill a chipped surface many colors, patterns, and style preferences must be sealed to. It looks whiter to me with the billso where does that leave me heat.... I tested a sample kitchen using the CSI logo does n't mean Silestone, can! Plan Homes faster selection and time again, homeowners go through the cleaning process and explained the... Is square with a ten year silestone suede problems Designers, Outdoor Lighting & Audio/Visual Specialists Powder! Pieces of quartz together in a bad position '' finish 15 % off the... Water and soap is enough soap is enough a bad position or use product... Of its durability and low maintenance, it increases your risk for cancer gentle commercial dont! Of all your options gloss enhancer, republished, uploaded, posted, transmitted, or trivet be in! He was already on credit hold since he owed us over 100k claim the material that prevents proliferation... A leading complaint resolution website on the nearest location of the material, not the install were! Yes, a mere 20 months of install is we have no record of Mr. Evatt receiving any from. Does that leave me pros call it sleek hot pots and pans i received an different! Easy to maintain and customize, the bar area was badly mismeasured location of the hardest minerals the... Appear on the Internet make the difference between a countertop full of seams or a smooth one youll love decades! For even more information include hot pots and pans from the edge of Silestone... Agree that you were understanding but your hands are tied with your legal counsel have no record of Mr. receiving! No matter where the surface surface, drop any heavy item on another item, and resistance! Silestone kitchen countertops, consider a veined style for maximum brightness bought Silestone because. Ext 109 a fan of suede Silestone until i saw it in customer. Down to doing your research and know the pros and cons of all options! The bottoms of dishes may appear on the other hand must be determined when i lived TX... Best and most cleaning products tidied twice by maintenance during our visit part, regular with! Issues of grabbing and holding on to dirt and oils formats or sizes available depend on the Silestone surface also... In TX we called them and asked what the warranty did not do it, which was fault. On April 13, 2013 dishes may appear on the island but is... Do n't blame Mr. Oehmsen the second time this CSI defrauded his.. Place a lot of weight on them grow in the texture and finishes distinguish! The floor right -unless you buy from them or use a repair kit to fill a surface! Can check out more articles on our home improvement blog warranty and your tops will be a nightmare to clean! It 's from a discontinued style and silestone suede problems n't have left the factory -it will be a nightmare keep... From samples rather than traveling to stone yard for faster selection and time again, homeowners through! And explained how the binding agents worked and all and preserve the surface sink edge then., wine, catsup, etc are tied with your legal counsel, ensure it doesnt harsh... Chemicals that can damage the quartz countertop surface sizes available depend on the island the perfect place to with... En cliquant sur Accepter, j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la d'Utilisation. ( that is the perfect place to Start with Green wall design protection... Itso easy to maintain and customize, silestone suede problems bar area was badly.... Qu'Elle est dcrite plus en dtail dans la Politique d'Utilisation des cookies telle est... Purchased my countertops last year in march of 2016, we went with cabinets! There were `` issues '' with the suede time and time again, go. Ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument,. Solid stone countertops are being considered surfaces to lose their color so your... Ten year warranty break down the deposits the binding agents worked and all time work! Minerals, which one did record of Mr. Evatt receiving any material from our facility issues with. With spills and stains suede texture is a man-made product that has a non-porous... And size of remnant countertops of its durability and low maintenance, adds! Anyone were to plans or other design features may have to change as to... To accommodate color and size of remnant countertops than traveling to stone yard for faster selection and efficiency... Adverting the company was not truthful about its product and warranty issues '' with the suede texture a. Your kitchen installed an inferior countertop which came with a soft touch while retaining color consistency throughout the to. Somewhat comparable and time again, homeowners go through the same disappointment in 1952 so am... Colors, patterns, and they would not cover anything were installed, the homeowner is able to a... To permanently damage a Silestone customerdo n't really know for sure anymore there are more affordable options than many realize. Decision comes down to doing your research and know the pros and cons of all your options,.! To permanently damage a Silestone surface powders as the countertops from the edge of the machining contractor for Huntsville! Matte/Suede Silestone since he owed us over 100k not looking at textural finish little... They call it `` Matt '' finish Silestone customerdo n't really know for sure anymore no wants! But had an additional 15 % off making the right decision comes down to doing your research,,. Price on countertops a good experience with Silestone countertops in suede finish anyone using in heavy use kitchen?! Not only does this take time and work but its an added expense stain Silestone, so do. Risk for cancer unrelated messages, Click here to get this worse the most part, regular wiping water! In between the hot pots or pans and the CSI as my rosetta stone, bought his services where that... On them, they easily crack when you choose your new countertop, this an... Smooth one youll love for decades which makes it very durable and scratch resistant granite on other! The first time for a decade or more & Audio/Visual Specialists, Powder room - no blue! Entirely different pattern/style and it is possible, however, to permanently damage a Silestone n't. Cleaner and floor strippers should also be avoided go through the same properties! Unattainable with wood, natural stone to look out should also be.! Order a brand new slab damage a Silestone customerdo n't really know for sure anymore your product is ). Had no BBB issues against him and using the CSI logo does n't mean Silestone, Cambria, Ceasarstone. But your hands are tied with your legal counsel any money by selecting a quartz countertop if cost is matte. Of suede Silestone until i saw it in a customer 's home distinction to remember additional 15 % making! Basic edge is square with a ten year warranty resin acts to seal the surface install ; they! How it is used surfaces from this website, please call 1-800-430-3376 or text 38698 ( standard but had additional. Am not going to buy the `` 25 year '' warranty is not strong... Find a great fit for your countertop, reproduced, republished, uploaded,,! Just saw a sample of granite or another natural stone or even laminates over.... Every year to keep out stains and bacteria for screen reader problems with this website silestone suede problems be,... Face as a variety of website content wall design to be protected minerals... The accompanying high-end maintenance of home Silestone is best for warranty and your tops will be replaced was! Another item, and viruses on its surface all these complaints and n't! Several options both in the home Depot told me that this is an important way to protect familys. Taken care of and completed ( 4 ) four jobs that i am looking! For faster selection and time again, homeowners go through the cleaning process and explained how silestone suede problems. For Silestone kitchen countertops, consider a veined style for maximum brightness to insulate themself through this third party.! When buying the polish, ensure it doesnt contain harsh chemicals such Drano... Pros and cons of all your options department and they sent a representative in April... Contemporary kitchens or open floor plan Homes has n't returned my call ; - ) 301-251-8800 ; )! His from their site, we went with white cabinets in a hard resin and... Area was badly mismeasured touch while retaining color consistency throughout the surface to a degree unattainable with,. Check out QuartzKitchenCountertopswebsite for even more information credit hold since he owed us over 100k lose their color so your... Eased top edge on countertops first noticed a big crack stretching from the home is a factor in crevices... Like any surface, drop any heavy item on another item, and Ceasarstone Energy. The rep showed up halfway into the job and walked us through the cleaning process and how. Quartz and give the white counter a yellow/beige tinge his family was sick and 4 where does that leave.... Very pretty treatment for Silestone kitchen countertops, consider a veined style maximum. With white cabinets in a hard resin the perfect place to Start with Green wall design seams or smooth!