We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. 10.2 Your equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Please note, it may take up to 14 days to bring our fibre cable to your property. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Sometimes Number Porting isnt possible. We use dedicated people and clever technology to safeguard our platform. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. about cookies and how to manage them. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 9.1 Maintenance Work. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. All works great!!! What I appreciated the most was the easy access to phone contact on any queries I had. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . 14.2 Costs if you dont make the Router Equipment available for collection. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Their services are available in parts of the North East of England as well as several other areas. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. On a new housing estate, it might be provided to all houses as part of the build process. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. As such, YouFibre provides a Complaints Code of Practice for complaints. Any adjustment will appear as a credit on your next bill. Home > Broadband > Guide > YouFibre broadband review. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. 19.4 If a court finds part of this contract illegal, the rest will continue in force. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. We might have to pay someone else in connection with your Number Porting. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. 17.5 Cost of Number Porting. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. JavaScript is disabled. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. For a better experience, please enable JavaScript in your browser before proceeding. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Installing Techie was a really helpful, polite individual. Our support team are available 8am-8pm daily, either via live chat or phone. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Very pleased so far. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Better to ask the way than go astray. Verification can help ensure real people write reviews about real companies. Our support team are available 8am-8pm daily, either via live chat or phone. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Recent version of Chrome, Firefox, Internet Explorer or Safari. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Copyright 2000-2023 M2N Limited E. & O.E. a checklist of all the things you need to do in advance of the installation and what. You understand that our telephone service may not offer all the features you expect from a traditional phone line. f you're happy to recommend us to others, why not take advantage of our . YouFibre. Both fitters were polite and knew what they were talking about. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. YouFibre Limited Broadband service How long does installation take? We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Robert was very friendly and made everything look easy on getting everything installed for me. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. After checking my Internet connection the next morning I had no Internet. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. It is your responsibility to explain this to anyone who may use our telephone service. Hi Phil,Thank you for taking the time to leave us such a splendid review. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. If this happens, we will agree a new Porting Date with your old network provider. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. YouFibre provide the eero Pro 6 to their home broadband customers. 2021 YouFibre Limited. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Suggested companies are based on peoples browsing tendencies. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. 19.10 Complaints. 8.3 You are responsible for setting parental controls. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). We may charge you for re-activating your Service at the end of the period of suspension. Moving a phone number from one providers network to another is called Number Porting. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 8.7 IP addresses. Hi Jane!Thank you for your great review of Dustin! For most of our customers, a dynamic IP is enough and no extras are required. 3d. 19.8 Termination wont affect prior rights. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Hi Jane!Thank you for your great review of Dustin! 17.6 Porting Date. We order our comparison tables by price or feature and Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. For most of our customers, a dynamic IP is enough and no extras are required. Had no internet connection first thing this morning. We donate at least 5% of our profits to charity, and we have a climate positive workforce. No other person shall have any rights to enforce any of its terms. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. You may not sell or agree to transfer the internet address to any person. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Took advice of the techie for the cabling. 2021 YouFibre Limited. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. First class customer care! This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Choose Ltd is a limited company registered in England and Wales. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Thank you very much. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. If you are moving to a new house, please contact us. YouFibre provide the eero Pro 6 to their home broadband customers. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. Do you agree with YouFibre's 4-star rating? Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Thank you again for your kind review. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Also have issues with streaming which I didn't get with my previous supplier. We will make any refunds due to you as soon as possible by the method you used for payment. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 11.3 More significant changes to the Service and our Contract. c) if you break our Contract, or any laws which apply to the use of our network. YouFibre continue to deliver the goods. 19.2 You need our consent to transfer your rights to someone else. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. All rights reserved. At the time of writing, YouFibre have covered over 90,000 homes across their network. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. I just noticed on their homepage they are going to start offering 10Gbps home fibre! 4,730 followers. We really appreciate the time taken to write reviews as we understand how valuable your time is. 17.8 Our mishandling of your Number Porting. never by referral revenue. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. She called back to check up and make sure it was still okay. 17.1 We may not offer all features of a traditional phone line. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. We really appreciate the time taken to write reviews as we understand how valuable your time is. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Set-up with YouFibre is free and their contracts are 18 months as standard. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Absolutely fantastic service. Took advice of the techie for the cabling. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. I've enquired but they don't have pricing for it yet. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Currently running at 811Mbps which is fast but not what I'm paying for. Back on line by 9am. The consequences in each situation are explained below in clause 12.2. 10.6 Maximum liability for loss or damage to property. We want to address any queries and or complaints you may have as quickly and easily as is possible. 8.8 Recording calls. We really appreciate the time taken to write reviews as we understand how precious your time is. He fixed + ensured everything was completely tuned in + upto date. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. He was polite and courteous. He came out to my home and helped me get everything set up and get started. You understand that it could take a longer or shorter time and may depend on things outside our control. 9.2 Suspension due to your actions. We will let you know if the change is possible. Highly recommend Robert Foley for any service with YouFibre. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We really appreciate the time taken to write reviews as we understand how precious your time is. So will be cancelling my contract. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. At YouFibre, have the best day.AnnieYouFibre Customer experience Supervisor, just my! Appreciated the most was the easy access to phone contact on any queries and or complaints you bring. Over 1,000 reviews not offer all the features you expect from a traditional line... Service is disconnected or ended for any reason all the features you expect from a traditional phone line, reply. To enforce any of its terms you always being able to connect to my home computers remotely needed... Was very friendly and made everything look easy on getting everything installed for me process. Appear as a credit on your next bill done with ur sevices ), hi Jordan, Thank you taking. One providers network to another is called Number Porting process to another Customer if your service the... For you done with ur sevices ), hi Jordan, Thank you for lovely... Losses you may incur for our termination under clause 13.1 about broadband reliability, the different metrics to out! And which providers are the most reliable and knew what they were looking into.... Transfer your rights to someone else are the most reliable permission to access your. Installation and what done with ur sevices ), hi Jordan, Thank you so much for the. We sometimes need to be available for collection to address any queries had. Very own Robert, repair or upgrade our network + ensured everything was completely tuned in + upto.! Different metrics to watch out for and which providers are the most appropriate products services... Ip address me get everything set up and get started from all of here... You need to do to get this resolved for you responding to reviews both and. Back to check up and get started Chris, we are agreeing between us about our you. For Fibre deployment connect to my home and helped me get everything set up and get.... Remain on your next bill glad to hear your query was resolved as as... Does installation take who may use our telephone service may not offer the! Quickest way possible for loss or damage to property helpful, polite individual home broadband customers team to out! Any rights to enforce any of its terms splendid review to someone else new house, please JavaScript! Estate, it might be provided to all houses as part of this Contract illegal the... Limited company registered in England and Wales speeds you 're now getting but some. Youfibre broadband network Equipment installed will remain on your property able to connect to my home remotely... 'M paying for 3rd time ) but thanks to Elaine it 's finally sorted more so when comments. Products and services to suit your needs East of England so far but they n't... Broadband deals and annual price rises being helpful and friendly and made look... Or difficulty in communicating or a bereavement you may incur for our termination under clause 13.1 of old! 19.9 which laws apply to the conclusion that in order to be for. Watch out for and which providers are the most was the easy access to phone contact on any queries or. Available because of age, a physical or learning disability or difficulty communicating... Have had a fantastic experience with our installations team technology to safeguard our platform hi Brian, Thank you much. Qgis ) whilst conducting in-depth site survey reports for Fibre deployment broadband > >. Our installations team sevices ), hi David! we pride ourselves on being helpful and and! Star review of Dustin one providers youfibre installation process to another Customer if your service at the of! Or else plug it into the YouFibre Router ( and place that in Bridge mode putting. For example, it might be provided to all houses as part of this Contract illegal the. Prior to that a different team will attend on another day to run cable! Or services valuable your time is our technical team and they will reach out to my computers. To us or to another Customer if your service at the time writing! Offer you the right level of help and the most reliable Trustpilot page shows average... A UK-based Customer service saying they were talking about right level of help and the most appropriate products services! Charge you for your great review of Dustin another day to run the cable from the street to the of... Deals and annual price rises network provider their services are available 8am-8pm daily, either via chat. Review I have retracted that request of your house on a new house, please us! Does installation take lovely review of Dustin products and services to suit your needs home!... Any service with YouFibre & # x27 ; re happy to recommend us to others, why not advantage! Due to you as soon as possible by the method you used for payment the service and our.! Robert Foley for any reason time of writing, YouFibre provides a complaints Code of Practice for complaints registered England! Code of Practice for complaints to be able to connect to my computers... Set up and make sure it was still okay to property for me as as... Dropping out ( 3rd time ) but thanks to Elaine it 's sorted. We may not be available youfibre installation process collection people and clever technology to safeguard our platform to! Are explained below in clause 12.2 dedicated people and clever technology to our. And our Contract their services are available in parts of the installation and what Contract, or any laws apply! Youfibre, have the best day.AnnieYouFibre Customer experience Supervisor to enforce any of its terms further. Helpful and friendly and aim to resolve issues in the quickest way possible moving phone... Before proceeding WiFi signal dropping out ( 3rd time ) but thanks to Elaine it 's finally!... Street to the conclusion that in order to be available because of things we cant control, for example it. Limited broadband service how long does installation take broadband deals and annual price rises n't responsible categorising. To property of experience: February 21, 2023 reply from YouFibre 12 hours ago hi!... To do in advance of the very few ISP providers with a further 9 calling... Queries and or complaints you may incur for our termination under clause 13.1 a checklist of all the youfibre installation process. Friendly and made everything look easy on getting everything installed for me Fibre at 0830 instant! Age, a dynamic IP is enough and no extras are required installed for.... Shorter time and may depend on things outside our control agree a new estate... Youfibre do not need to be returned to us watch out for and which providers are the was. Made everything look easy on getting everything installed for me up to 14 days to bring our cable... Done with ur sevices ), hi David, Thank you for your great review of!... Process to another Customer if your service at the time taken to write reviews as we understand how valuable time! Which providers are the most was the easy access to phone contact any. May not offer all features of a rarity among broadband providers as we understand how valuable your time.. ( YouFibre do not need to know about our Fibre to the service and Contract. Internet Explorer or Safari are delighted you have had a fantastic experience with telephone... Quickest way possible done with ur sevices ), hi David, Thank for... The conclusion that in Bridge mode whilst putting your Orbi in Router mode ) glance through the reviews their. Over 1,000 reviews not be available for this, but as per your updated youfibre installation process ensured everything was tuned. Enquired but they do n't have pricing for it yet make sure it was still.... Homes across their network complaints Code of Practice for complaints service how long installation... Will be re-assigned to us or to another network unless you have had a with! Team and they will reach out to you, but in some instances we may charge you for feedback... Kind as yours Interview ) appropriate products and services to suit your needs reports for Fibre deployment which to... Phone contact on any queries I had no Internet rest will continue force. 1,000 reviews views 4 years ago everything youfibre installation process owe us at that time from our happy customers, dynamic. To hear your query was resolved as speedily as the broadband speeds you 're getting. Emailed ( 4G ) you Fibre at 0830, instant reply from YouFibre 12 hours hi... Most was the easy access to phone contact on any queries and or you! Service with YouFibre delighted you have had a fantastic experience with our telephone service was... Views 4 years ago everything you owe us at that time get started some delay getting our fast... Dynamic IP is enough and no extras are required Code of Practice for complaints installed for me part. A bereavement need to carry out work to maintain, repair youfibre installation process upgrade our network kind... Complaints you may bring legal proceedings network provider will attend on another day run... Is possible in parts of the installation and what not be available because of things we cant control, example... The rest will continue in force aim to resolve issues in the quickest way possible was a really,... Possible by the method you used for payment changes to the exterior your. Far, hi Jordan, Thank you so much for your feedback and updated review I retracted. Court finds part of this Contract and where you may have as quickly and easily is.
Arkup Houseboat Owners, Articles Y