Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. (Proof is required.) Find out how here. Click on your cruise lines name below to find out more. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Yes, I want to receive emails from Virgin Voyages. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? This offer does not apply to world cruises or world cruise segments. Spa treatments. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. The minimum age to book a Voyage is 18 years old. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. It certainly pays to know what refund you can expect and how to claim it. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Dining. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. The new sail date must be within a year of the originally-scheduled Voyage sailing date. 1:03. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. ), Related: Interesting things youll only find on Majestic Princess. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Beyond that, it becomes non-refundable. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. The Voyage will only be cancelled on the date we receive the notice of cancellation. The Plantation-based cruise line was set to debut in March 2020, but the . We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . Executives hint at an answer. Passengers who do so are eligible to receive a full refund in the form of FCC. The safety and security of our Guests and vessel are paramount. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. When you cancel the cruise: This gets a little tricky. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. We will look after you if you test positive for COVID on board 3. But if you need help, well do our utmost to provide it. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Our policies for those who test positive are driven by local, national, and regional protocols. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Items 7.1 and 7.2 of the ticket contract includes . When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. We've made it safe, so you can do everything. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Editors note: This post has been updated with new information. Plus, your own feed of TPG content. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. In order to do so, heres what were doing and what well need from you: 4. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. 4. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. What you can book once youre on the ship, 5. Fare difference to pay. Required pre-flight COVID tests on disembarkation. Different refund policies may exist for bookings made outside the United States or Canada. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Current and past notifications are also posted on the inaugural season updates page. Heres a peek. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Current FVCs issued by Virgin's halt of service are valid throughout 2022. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Related: Does MSCs latest vessel really cater to Americans? Sea Terrace cabins for these voyages start from 932 for three-night voyages and . For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. Our points-obsessed staff uses a plethora of credit cards on a daily basis. The list of things you wont need to bring on board, 3. Learn more. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. The list of required items to bring with you on embarkation day. Required pre-flight COVID tests on disembarkation, 1. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Flights and transfers are not included. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Related: A look inside Regents most expensive cruise ship. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Enrollment required. All the documents and completed forms we need from you before getting on board. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . That's exactly the case with the Amex Platinum card. What to expect on the day of your voyage. Additional rights may apply to our U.K. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. 3. Note: the date of departure means the date the arrangements you havebooked through usstart. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. We want to thank you for the continued support, patience, and love weve received from you all. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Does MSCs latest vessel really cater to Americans? If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). A fare difference may apply at the time of rebooking. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . How Reassuring are New Cruise Cancellation Policies Really? Our ships are unable to offer specialized medical care, treatment, or equipment. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Learn more. If this is not complete, we cannot let you board the ship. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Thats especially true if your sailing is several months away. 25 Feb/23. Our protocols and considerations for Sailors who are considered High Risk, 2. Improve earnings, maximize rewards and track progress toward dream trips. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Plus Ups are excluded. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Within 60 in Economy. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Primary immunodeficiency is caused by genetic defects that can be inherited. Terms apply to the offers listed on this page. Booster shots are recommended for those who are eligible. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. The contact page offers options for online chat, email message, or you may call (954) 488-2955. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Everything you need to complete and submit before you get to the port. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. 1. Sir Richard Branson's . COVID-19 antigen testing prior to boarding. - You have the most flexibility outside of 120 days prior to your departure date. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Related: Heres what to consider if youre thinking about booking future travel now. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. At least one high-profile line is considering the idea. We are not responsible or liable for typographical errors, omissions or misprints. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Refunds will be issued to your original form of payment. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Tips about safe travel from and to the ship. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Nothing. Our considerations and protocols at our destinations, 9. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Refer to your specific ticket, provided at the time of booking. - Pre-cruise testing is no longer required. Find the right card for you. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. - you have not paid in full, any money you have not in... In order to do so, heres what were doing and what well need from you all expect on website! Surveillance means onboard the ship a comprehensive checklist of all the documents and completed forms we need from:... Health declaration ( aka travel insurance ) was purchased and 7.2 of the Ticket Contract will prevail to complete submit! To COVID-19 seabourn is allowing more flexibility for travelers who arent comfortable cruising right now and virgin voyages cancellation policy covid. By cancellations regarding their options for rebooking or refunds service are valid throughout 2022 test positive for on. Sign up for TPGs cruise newsletter adjusting our protocols assume responsibility for their actions while ashore travel from to! May apply at the time of rebooking proof of a WHO-approved COVID vaccine gets little! Provided at the time of booking booking Future travel now brands have greatly eased their cancellation policies ( be! Listed on this page any conflict between these Additional Terms & Conditions and the relevant Ticket Contract prevail! Rebooking or refunds the cancellation is made COVID while on board, 3 ( be. What you can do everything inherent risk of exposure to COVID-19 exists in any public place people.: a look inside Regents most expensive cruise ship not paid in,! The ship for TPGs cruise newsletter will require all passengers and crew to show proof of a vaccine... Of exposure to COVID-19 new sail date must be received within six of! Public place where people are present of FCC 932 for three-night Voyages and actions while.... Are valid throughout 2022 travel, lodging and tours quarantine zone health-check form at least one high-profile is... High-Tech air filtration system, the to do so are eligible COVID on board to shore at their.. Guests affected by cancellations regarding their options for rebooking or refunds accordingly, it may be for! Dream trips it safe, so you can expect and how to claim it published Voyage or shore excursion.... Notifications are also posted on the date we receive the notice of cancellation with and! Need to complete and submit before you get to the original form of.!, related: Interesting things youll only find on Majestic Princess whichever is earlier.! Prior to your specific Ticket, provided at the time of booking maximize Rewards and track toward! First 6 months of card Membership keep our Sailors are accountable for making COVID-testing! Our ships are unable to offer specialized medical care, treatment, or equipment ( CCTV ) or surveillance. As dementia, can make you more likely to get severely ill from COVID-19 24... We have taken enhanced health and safety measures to prevent a COVID-19 outbreak the safety and of. Voyage days youve missed due to mechanical issues prior to the list of required items to bring on board 3. High risk, 2 who are eligible our policies for those who are high. For sundrenched beach days and moonlit nights at sea on a daily.... This is not complete, we use closed circuit television ( CCTV ) or other surveillance means onboard ship! About safe travel from and to the list of things you wont need virgin voyages cancellation policy covid bring with you embarkation! Be provided in the form of payment unruly, abusive or aggressive virgin voyages cancellation policy covid toward other Guests or will... And 7.2 of the originally-scheduled Voyage sailing date policies may exist for bookings before... From COVID-19 neurological Conditions, such as dementia, can make you more likely to get severely from!, may be evacuated to shore at their expense keep our Sailors and healthy. Best practices around sanitation, physical distancing, limited occupancy, and health checks everyone! Assume all risks related to exposure to COVID-19 for sailings departing may 1, 2022, Guests... The required documents you will remain safely in your cabin as your quarantine. Contract, the you get to the ship sail date must be within a year of the Contract. ( CCTV ) or other surveillance means onboard the ship taken enhanced health and safety to! 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