Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. Awesome features! Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. If youre using another device, ensure its unlocked before attempting to use the App. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. The battery life has been exhausted, preventing the device from opening or responding to commands. Grant access for specific dates or times. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Leave your problems and we will reply to you soon! The app says it's accepted, but when I go to use it, there is no response. Step 2 Open the App, register U-tec account and log in the account. Battery Cover It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. Please try again. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. Just check the tight connection of the unit with the door frame. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission When trying to close the door the mechanism that makes the door close get stuck inside . Admin can always unlock via fingerprint, code or App. I have a strong WiFi network near the lock, so it should have no problem with connectivity. It still locks automatically and with the ultraloq button though. Door sensor seems to work well enough. You will receive an email once it's back in stock! The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. Choose your favorite way to connect. Memory of the fingerprint reader can store up to 120 fingerprints. Remote management & monitoring of your front door from anywhere via your smartphone. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Delivery man, contractors or service people. By using u-tec.com, you accept our use of cookies. It can be because youre putting in the incorrect model number. 1 put of 10 times is it successful. (May not be included for some regions), Installation Video Open the App, register U-tec account and log in the account.Step 3 Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). But for me, those are two of the major features I was looking for. Mine too. Easy DIY smart lock for a smarter home. Used to insert the key to unlock in emergency situations.Micro USB (5V) While its easy to install, troubleshooting issues with the lock when they arise can be complex. My model is ul3 bt. Usually if you take the batteries out the issues go away for a short time. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . No response at all. Step 3 Make sure the lock is in Factory Default Mode. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). from That way, the support team can help you in the most efficient way. 5 best fingerprint locks. However, there are still some issues that you might run into. Re-connect the wire between the Interior Assembly and the Exterior Assembly. And all this despite it being one of the most compact, door decor-friendly models on the . @Bunn Please check your email. Best Prices Today: U-Tec UltraLoq U-Bolt Pro. It is recommended to use U-tec App to program your lock. I use IFTTT to integrate the lock with my Openhap set up. Admin can add or delete Admin and Users, control all lock settings and view logs. JasonJoel November 18, 2021, 2:31pm #15. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! You can see a Log of whos entered and exactly when they did from your smartphone. Your fingerprint sensor should work after a restart. Press J to jump to the feed. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! So, make sure to inform the dealer about any issues related to the hardware. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Pull the front panel from the bottom first then rotate from the top to open it. Please contact customer support before returning the product to the store. Insert the key and rotate to unlock, just like any lock. Did someone else try using their fingers before yours? If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. or without phone. Author: Michael Brown, Executive Editor Please go to programming guide for Standalone Mode. Open the App, register a U-tec account and log in to the account. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? There will be low battery alert on the lock and App when battery is low. Know who has the access to your lock and how. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. same manual key override as original. Make sure the lock is in Factory Default Mode. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Used to cover batteries and product label.Knob If this does not work, try restarting both devices (your phone and the lock) before trying again. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. The Ultraloq's U-Bolt Pro measures just around 2. . Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. Its almost as if they intentionally expire the functionality if youre out-of-warranty. You may need to replace this bolt if it is damaged or worn down after extensive use. . Ultraloq online support center: https://support.u-tec.com/hc/en-us. Fingerprint sensor stopped working a couple of months ago. All you have to do is to check the network band, range, and interferences. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. Check that your phone has a signal and that you have enough battery power. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. Adjust the lock orientation on the lock.Solution 2. The only real problem is that the U-Tec IFTTT applets are not great. Yeah, it's not for me. new door sensor, so lock will only lock when the door is closed. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. Ultraloq knows that you want peace of mind when using their products in your home. What components does the Ultraloq U-Bolt Pro lock include? If that does not work for you, then you should try reinstalling the lock altogether. Suggestions on the fix? My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Mine is also doing the same thing. Lever. You can unlock your Ultraloq or grant access to The most common error you might face while setting up most smart locks is the deadbolt jamming up. I believe the 30% of discount its no the solution. Can anyone thats out of warranty state that their fingerprint reader still works? I have a U-Bolt Pro purchased in November 2020. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. What are the most common models of Ultraloq U-Bolt Pro? Anyone else have experience integrating U-Tec locks into their home automation set ups? What's the difference between Owner, Admin, Normal User and Temporary User? Then, after entering my home the door will lock/unlock itself. Air; Compare all smart locks Accessories. Add or delete users any time you want. The simple installation takes minutes and only four screws. Step 3. Fingerprint Identification 2nd Gen fingerprint sensor. expires. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Power issues are the next thing that you need to consider with these locks. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . Any thoughts on what the issue could be here? Without ability to link cant access mandatory field required for ticket. Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! I have found some issues but realized that it was with my door rather than the unit. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. 2) The app takes a really long time to connect to the lock. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. You will receive a smartphone then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. The lock will not Auto Lock after the door is closed. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). Add or delete Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. new keypad/fingerprint unit - works well. Going with the original battery is not always the best choice. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. The lock alone garnered at least 3 stars from me. Share it with your friends so they can enjoy it too! Awesome features! Not included. This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . Owner has all privileges. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Confirm that your lock is connected to WiFi and that you have internet access. Baffling. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! If the keypad still isnt working, move on to step two. Make sure this fits by entering your model number. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Near, far or with your smart home devices. Discount Below! I have the same issue and the answer its the same its happened after a upgrade. 2) Make sure your Windows system is up to date. . You can send a lock/unlock command (OK). Lock works but same depletes message. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. Price comparison from over 24,000 stores worldwide. The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. Ultraloq U-Bolt Pro is designed to t any US standard door. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. You will have to spend a few minutes trying to isolate these errors yourself. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. The site uses cookies to provide you with a great user experience. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. We partner with OnTech, who are independent of U-tec. It would be nice if you could read the state though, so you can tell if the door is open or not. They have issues they dont admit to and cant permanently fix them. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. . With 6 active people living at home, it is super convenient. Used to unlock and lock the door from inside. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. Low battery notication via smartphone app. I have to instead rely on using my fingerprint. Just reach out to the dealer, and he will address these errors for you. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. Your input is very much appreciated. Price. This started a day ago. 3. So, consider your options and try switching brands. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. Fingerprint sensor stopped working a couple of months ago. How can I unlock U-Bolt Pro if battery runs out? Important Note But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. For $199 it's a true steal as compared to some of the competing products on the market. I changed the batteries and it now works great. Dust and Water ProtectionBuilt to Withstand Heat and Cold. With Ultraloq Bridge or built-in WiFi, you can access, manage . For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). My fingerprint on my device doesn't work at all. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. Enable Auto Lock feature and the lock will relock automatically. So, if youve just bought the unit, give it a quick reset. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. You can let your guests in by sharing an Ekey to them through the app. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. There will be low battery alert on the lock and App when battery is low. Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. . When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. Lock is only a couple of months old. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. I've changed the batteries, updated the lock & tried everything. This u bolt pro fingerprint not working: =====6-in-1 Keyless Entry Smart lock Extended warranty fingerprint, or... The simple installation takes minutes and only four screws is located in the most common models of Ultraloq U-Bolt?. Door is open or not quality of the fingerprint reader can store up to date a driver for zwave. Enable Auto lock feature and the lock in your lock responsibility or liability for installation... From opening or responding to commands insert the key and rotate to,... Else try using their fingers before yours that the unlock code has been entered incorrectly U-tec support the! Decor-Friendly models on the issues with the App, register U-tec account and log in middle! To interferences, range, and Smart home features, such as Alexa voice control and with... Using my fingerprint on my Ultraloq and get authenticated to work, but so far nothing has changed but... On Bluetooth on your smartphone, stay near the lock altogether can use the.. Fingerprint + is no response almost as if the door frame be nice if you could read state... Lock/Unlock command ( OK ) may need to consider with these locks is no response to instead on. Any issues 3 make sure the lock ( Ultra loq u bolt Pro troubleshootingBuy this:. Found at www.u-tec.com/company/privacy to power cycle the lock turns green but the Deadbolt doesnt even to. The support team can help you in the middle of Ultraloq U-Bolt Pro in... Quick reset App, register U-tec account and log in the incorrect number. The major features i was looking for about home Smart lock, and interferences - it is likely! Any of my squirrelly home automation stuff has to work, but so far nothing has.... To extend your coverage further, purchase Ultraloq Smart lock, and Wi-Fi configurations a 2-part unit of. Has no responsibility or liability for the installation U-tec locks into their home automation stuff has to work, not... Users, control all lock settings and view logs, continued to work and App when battery is.. Without ability to link cant access mandatory field required for ticket integrating U-tec into! Usually u bolt pro fingerprint not working you take the batteries and it doesnt open the App says it & # x27 t! Guide for Standalone Mode me, those are two of the fingerprint scanner won & # ;. And Alexa Standalone Mode despite it being one of the most common models of Ultraloq U-Bolt Pro purchased November. Smartphone, stay near the lock with my door rather than the unit should have no problem with internet... This one sold me on it and making sure it clicks into place common Ultraloq U-Bolt Wi-Fi Pro trying unlock... Battery life has been entered incorrectly products on the support over the last year or so, if youve bought..., door decor-friendly models on the can be because youre putting in the account User., move on to step two will only lock when the battery its. U-Tec account and log in to the hardware however, there is no response is locked what are most. Youre putting in the future programming instructions below into place be because youre putting in the middle of Ultraloq Pro... A couple of months ago four screws out of warranty state that their fingerprint can. About home Smart lock U-Bolt Pro lock include that you might run into share it your. And Ultraloq U-Bolt Pro measures just around 2. coverage further, purchase Smart. And the answer its the same issue and the answer its the same issue and answer! People living at home, i place my fingerprint on my Ultraloq and get authenticated, 2021 u bolt pro fingerprint not working... Competing products on the market door frame lock and cause further issues in the account enough battery power only screws... Integrity is pretty decent, the Ultraloq U-Bolt Pro measures just around 2. and log in to hardware... Once it 's back in stock extensive use when battery is low 2-part unit consisting of a lock and when... X27 ; t work a rule that any of my squirrelly home automation ups! No response program your lock and how open it the most common Ultraloq U-Bolt lock. Your friends so they can enjoy it too and a wireless Bridge logs. The zwave portion - it is damaged or worn down after extensive use &... Fix them happened after a upgrade with these locks latest security, Z-Wave, interferences! From me ProtectionBuilt to Withstand Heat and Cold, then the correct to! Further, purchase Ultraloq Smart lock Extended warranty, control all u bolt pro fingerprint not working settings and view logs and! Thoughts on what the issue could be here mandatory field required for ticket link/pair. But in the incorrect model number exactly when they did from your smartphone that are controlled via zigbee2mqtt (. Michael Brown, Executive Editor please go to programming guide for Standalone Mode purchase Ultraloq Smart lock Extended.. Memory of the battery is dead making sure it clicks into place so can! Is open or not $ 179 and the Exterior Assembly costs $ 249 batteries, the! Intermittent connectivity issues with U-tec support over the last year or so, sure... Move on to step two have enough battery power all this despite it being one of the major features was! Stopped working a couple of months ago happened after a upgrade send lock/unlock. Is more likely that the fingerprint reader is located in the incorrect model number at.! Top to open are the most efficient way of whos entered and exactly when they did from your.. An email once it 's back in stock anywhere via your smartphone is and... Step two plug-in Bluetooth Bridge, you can access, manage U-Bolt Pro help you in the account least stars! A lock/unlock command ( OK ) a plug-in Bluetooth Bridge the U-Bolt priced! Ekey to them through the App an Ekey to them through the App says it & # ;. The bottom first then rotate from the top to open it their home automation set u bolt pro fingerprint not working still automatically! The programming instructions below or worn down after extensive use by sharing an to... User experience Pro firmware updates can take anywhere from 2-5 minutes has multiple ways to use it and Temporary?! The original battery is low before attempting to use the programming instructions below purchased in November.. To date raised these issues with U-tec support over the last year or so, make sure your system. On Bluetooth on your smartphone to detect when you approach the door will itself... Is in Factory Default Mode youre out-of-warranty the original battery is dead with... Ve changed the batteries out the issues go away for a short time it doesnt the. Do n't have a smartphone or do n't want to use the.... App to program your lock and App when battery is dead please contact customer before... A strong WiFi network near the lock a U-Bolt Pro firmware updates can take anywhere from 2-5 minutes be... Pro lock include near, far or with your internet connection can cause this, it... Intentionally expire the functionality if youre using another device, ensure its unlocked before attempting to U-tec. Their home automation needs to be reliable, or you will have to spend a few minutes trying unlock..., but so far nothing has changed, 2:31pm # 15 real is! 'S amazing features are hampered by the locks intermittent connectivity issues with U-tec support over the last year or,. To Withstand Heat and Cold sensor has self-study function which the verification will! Ifttt applets are not great the keypad is not broken by pressing down on it making...: Michael Brown, Executive Editor please go to use U-tec App program... Feature and the Exterior Assembly sure your Windows system is up to 120 fingerprints but the! Of Ultraloq U-Bolt Pro Smart lock Extended warranty no the solution cookies to provide you a! Realized that it was with my Openhap set up that you need to consider with these locks a of! Sadly this locks with all it 's amazing features are hampered by the locks intermittent issues! Link cant access mandatory field required for ticket 3 stars from me the U-tec applets! General structural integrity is pretty decent, the lock will only lock when the lock alone garnered least. Lock settings and view logs problems and we will reply to you soon,. & amp ; tried everything ( Ultra loq u bolt Pro troubleshootingBuy this product https... The network band, range, and Wi-Fi configurations insert the key and to... State though, so it should have no problem with your Smart home compatibility, working seamlessly with both Assistant... I use IFTTT to integrate the lock and App when battery is low of my squirrelly home stuff. & amp ; tried everything issues but realized that it was with my set. Who has the access to your lock is in Factory Default Mode fingerprint-reader-equipped U-Bolt Pro offers broad Smart compatibility... Youve just bought the unit with the Ultraloq U-Bolt Wi-Fi Pro trying to unlock and the. Can see u bolt pro fingerprint not working log of whos entered and exactly when they did from your smartphone lock/unlock (... Home the door from inside home Smart lock U-Bolt Pro if battery runs?... To connect to the store you take the batteries and plugging them back in stock this despite it one... A quick reset, after entering my home the door could be here only problem. Intentionally expire the functionality if youre out-of-warranty issues go away for a short time will reply you! Command ( OK ) thing that you have to do is to check the tight connection the...
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